Returns & Refunds

Our Purity Guarantee

At ReZennia, we stand by the verified purity of every drop we bottle. However, due to the sensitive and consumable nature of essential oils, strict hygiene and quality control protocols apply to all returns.

Platform Purchases (Amazon SG / Shopee)

If your purchase was made via an external platform, all returns and refunds must be processed through that specific platform in accordance with their buyer protection policies. We cannot directly refund or accept returns for items bought on third-party marketplaces.

Direct B2B/Wholesale Orders

For orders placed directly with Finest Bay Enterprise:

• Defective or Damaged Goods: If your order arrives damaged (e.g., broken glass, leaked oil) or defective, please contact us at support@rezennia.sg within 7 days of receipt with photographic evidence. We will arrange a replacement or refund immediately.
• Change of Mind: Due to contamination risks, we cannot accept returns or exchanges for essential oils, floral waters, or base oils if the tamper-evident seal has been broken, or if it is a simple "change of mind" request.

Return Address

Approved returns should be sent to our operations hub (please contact us for authorization first):

Finest Bay Enterprise (ReZennia Returns)
60 Paya Lebar Road, #06-28 Paya Lebar Square
Singapore 409051

If you have any questions regarding the scent profile or usage of an oil before purchasing, we highly encourage you to contact us for advice to ensure you select the right botanical for your needs.